Overview
Manage your Brand DNA subscription, update payment methods, view invoices, and control billing settings—all in one place. We use Stripe for secure payment processing.Subscription Plans
Free
$0/month
- 1 brand analysis
- Basic chat with Helix
- 7-day analysis retention
- Community support
Pro
$49/month
- Unlimited analyses
- Competitor tracking
- Content generator
- PDF exports
- 1-year retention
- Email support
Agency
20/seat
- Everything in Pro
- 10 team seats included
- White-label reports
- API access
- Market intelligence
- Priority support
See full plan comparison at Pricing
Current Subscription
View your active plan details:Example: Pro Plan
| Detail | Value |
|---|---|
| Plan | Pro (Monthly) |
| Status | Active ✅ |
| Price | $49.00/month |
| Billing Cycle | Monthly (renews Jan 27, 2026) |
| Payment Method | Visa ending in 4242 |
| Next Invoice | $49.00 on Jan 27, 2026 |
Changing Your Plan
Upgrade to Pro or Agency
Immediate Access: All Pro/Agency features unlock instantly after payment
Downgrade to Free
Annual vs. Monthly Billing
Cost Comparison
| Plan | Monthly | Annual | Annual Savings |
|---|---|---|---|
| Pro | 588/year) | 468/year) | $120/year (20%) |
| Agency | $199/month + seats | $159/month + seats | $480/year (20%) |
- Settings → Billing → Switch to Annual
- Prorated credit applied from current plan
- Immediate 20% savings on renewal
- Available at end of annual term
- No refunds for remaining annual period
Payment Methods
Adding a Payment Method
Accepted Cards: Visa, Mastercard, American Express, Discover
Security: Card details processed by Stripe (PCI-DSS Level 1 certified). We never store full card numbers.
Updating Payment Information
Failed Payments
If a payment fails:- Email Notification: We’ll email you immediately
- Retry Schedule: Stripe automatically retries 3 times over 7 days
- Grace Period: 7 days to update payment method before downgrade
- Account Downgrade: If payment still fails, account downgrades to Free
- Update payment method: Settings → Billing → Payment Methods
- Or contact support: support@branddna.app
Invoice History
View and download all past invoices:Example Invoice History
| Invoice # | Date | Amount | Status | Actions |
|---|---|---|---|---|
| #2026-001 | Jan 27, 2026 | $49.00 | Paid ✅ | [Download PDF] |
| #2025-012 | Dec 27, 2025 | $49.00 | Paid ✅ | [Download PDF] |
| #2025-011 | Nov 27, 2025 | $49.00 | Paid ✅ | [Download PDF] |
| #2025-010 | Oct 27, 2025 | $49.00 | Failed ❌ | [Retry Payment] |
- Invoice number and date
- Plan and billing period
- Subtotal, taxes, and total
- Payment method used
- Billing address
Downloading Invoices
Accounting Integration: Forward invoices to accounting@yourdomain.com for automatic expense tracking
Billing Address
Update billing address for invoices and tax calculation:
Tax Calculation: We automatically calculate sales tax based on your billing address (US, EU VAT, etc.)
Taxes & VAT
United States
- Sales Tax: Calculated based on billing address state
- Exempt Organizations: Upload tax exemption certificate to support@branddna.app
European Union
- VAT: EU VAT added based on country
- Reverse Charge: Businesses with valid VAT ID can self-assess (enter VAT ID in billing settings)
Other Countries
- GST/Local Taxes: Applied where required by local law
Usage & Quotas
Track your plan usage:Pro Plan Usage (Example)
| Resource | Used | Quota | Resets |
|---|---|---|---|
| Brand Analyses | 47 | ∞ Unlimited | — |
| Flash Audits | 23 | ∞ Unlimited | — |
| Helix Chat Messages | 312 | ∞ Unlimited | — |
| PDF Exports | 8 | ∞ Unlimited | — |
| Competitors Tracked | 5 | 10 | — |
Free Plan Usage (Example)
| Resource | Used | Quota | Resets |
|---|---|---|---|
| Brand Analyses | 1 | 1 | Never |
| Flash Audits | 2 | 3 | Monthly (Feb 1) |
| Helix Chat Messages | 15 | 50 | Monthly (Feb 1) |
| PDF Exports | 0 | 0 | Upgrade to Pro |
Free plan quotas reset on the 1st of each month.
Canceling Your Subscription
What Happens After Cancellation
| Timing | What Happens |
|---|---|
| Immediately | Subscription marked as “Canceled” (but still active) |
| End of Billing Period | Account downgrades to Free plan |
| 7 Days Later | Analysis history older than 7 days deleted |
| 30 Days Later | Advanced features (competitor tracking, exports) disabled |
Refund Policy
7-Day Money-Back Guarantee
If you’re not satisfied with Brand DNA within 7 days of your first subscription payment:Contact Support
Email support@branddna.app within 7 days
- ✅ First-time subscribers only
- ✅ Within 7 days of initial payment
- ✅ Monthly or annual plans
- ❌ Not available for renewals
No Partial Refunds
We do not provide refunds for:- Mid-cycle cancellations (access remains until period ends)
- Plan downgrades
- Subscription renewals
- Unused time on annual plans
Agency Billing
Team Seat Management
Agency plans include 10 seats, then $20/seat thereafter:| Seats | Monthly Cost | Annual Cost (20% off) |
|---|---|---|
| 10 (included) | $199 | 1,908/year) |
| 15 (+5 seats) | $299 | 2,868/year) |
| 25 (+15 seats) | $499 | 4,788/year) |
- Settings → Teams → Add Team Member
- Prorated charge for remainder of billing period
- Seats can be reassigned (no refund for removed seats)
Client Branding (White-Label)
Included with Agency tier at no extra cost:- Remove “Brand DNA” branding from exports
- Add your agency logo to PDF reports
- Custom domain for client portals (coming soon)